REFUND & CANCELLATION POLICY
DEPOSITS For each consultation, a deposit is payable in advance and non-refundable in order to secure booking. (Deposits may be applied toward services if the client chooses to continue business with Seaux Savvy.)
CANCELLATION In the event of a cancellation or rescheduling of consultation or services, at least 72 hours notice must be given. If Seaux Savvy does not receive at least 72 hours notice, the entire deposit will be forfeited. Clients may request that consultations or services be rescheduled at least 72 hours prior to their service. In such a case, the eligible service subject to the request will be moved to an alternate date and time of the client's choosing, subject to availability.
WEBSITE DESIGN Payments for custom design web projects can be paid separately (initial and final payment) via invoice, or in full via the site and are non-refundable. If a web design project is canceled or postponed, all monies paid are retained by Seaux Savvy. Ready-made website designs are payable in full and are non-refundable. After the final payment for a website is received, any work thereafter will be billed at an hourly rate of $25.
WEBSITE MAINTENANCE When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. There are absolutely no refunds for any fees related to website maintenance services. An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges. You may cancel and renew at any time via email or written notice. Seaux Savvy may terminate this agreement at any time with written notice to the client.
SEO/MARKETING Customer understands, acknowledges, and agrees that Seaux Savvy has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Customer’s web site may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as two (2) to four (4) months, and in some cases longer, after commencement of plan to list and/or update Customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. Seaux Savvy is not responsible for changes made to Customer’s web site by other parties that adversely affect the search engine or directory rankings of Customer’s web site.
BRANDING - Payments for branding services, products, and small business development consultation packages are payable in advance and non-refundable. If a branding project is canceled or postponed, all monies paid are retained by Seaux Savvy. After the payment for a branding package is received, and designs have been approved, any work thereafter will be billed at an hourly rate of $25.
LOGO DESIGN - Payments for logo designs, redesigns and services are payable in advance and non-refundable. If a logo design project is canceled or postponed, all monies paid are retained by Seaux Savvy. After the payment for a logo design is received, and the logo design is approved, any work thereafter will be charged a "Restart Fee" of $125.
DIGITAL DOWNLOADS - All digital downloads ordered through the Savvy Shop are payable in full and non-refundable.
SOCIAL MEDIA MAINTENANCE - When adding new text and/or content to social platforms the client is responsible for providing text (in digital format) and images/photos. Only the described amount of ads will be provided by Seaux Savvy unless client purchases additional social media ads. Social media maintenance monthly fees must be paid in advance and there are absolutely no refunds for any fees related to social media scheduling maintenance services. An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges. You may cancel and renew at any time. Seaux Savvy may terminate this agreement at any time with written notice to the client.
SOCIAL MEDIA ADS/TEMPLATES - Payments for social media ads, templates and designs are non-refundable and must be paid in advance.
SAVVY SHOP - All products and/or services purchased through the Savvy Shop are payable in full and non-refundable.
Indemnification - Customer shall indemnify and hold harmless Seaux Savvy (and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees) from any and all claims, damages, liabilities, costs, and expenses (including, but not limited to, reasonable attorneys’ fees and all related costs and expenses) incurred by Seaux Savvy as a result of any claim, judgment, or adjudication against Seaux Savvy related to or arising from (a) any photographs, illustrations, graphics, audio clips, video clips, text, data or any other information, content, display, or material (whether written, graphic, sound, or otherwise) provided by Customer to Seaux Savvy (the “Customer Content”), or (b) a claim that Seaux Savvy’s use of the Customer Content infringes the intellectual property rights of a third party. To qualify for such defense and payment, Seaux Savvy must: (i) give Customer prompt written notice of a claim; and (ii) allow Customer to control, and fully cooperate with Customer in, the defense and all related negotiations.
Disclaimer - SEAUX SAVVY DOES NOT WARRANT THAT THE SEO SERVICES WILL MEET THE CUSTOMER’S EXPECTATIONS OR REQUIREMENTS. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE IS WITH CUSTOMER. EXCEPT AS OTHERWISE SPECIFIED IN THIS AGREEMENT, SEAUX SAVVY PROVIDES ITS SERVICES “AS IS” AND WITHOUT WARRANTY OF ANY KIND. THE PARTIES AGREE THAT (A) THE LIMITED WARRANTIES SET FORTH IN THIS SECTION ARE THE SOLE AND EXCLUSIVE WARRANTIES PROVIDED BY EACH PARTY, AND (B) EACH PARTY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THIS AGREEMENT, PERFORMANCE OR INABILITY TO PERFORM UNDER THIS AGREEMENT, THE CONTENT, AND EACH PARTY’S COMPUTING AND DISTRIBUTION SYSTEM. IF ANY PROVISION OF THIS AGREEMENT SHALL BE UNLAWFUL, VOID, OR FOR ANY REASON UNENFORCEABLE, THEN THAT PROVISION SHALL BE DEEMED SEVERABLE FROM THIS AGREEMENT AND SHALL NOT AFFECT THE VALIDITY AND ENFORCEABILITY OF ANY REMAINING PROVISIONS.
Limited Liability - IN NO EVENT SHALL SEAUX SAVVY BE LIABLE TO CUSTOMER FOR ANY INDIRECT, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE, LOST PROFITS, WHETHER OR NOT FORESEEABLE OR ALLEGED TO BE BASED ON BREACH OF WARRANTY, CONTRACT, NEGLIGENCE OR STRICT LIABILITY, ARISING UNDER THIS AGREEMENT, LOSS OF DATA, OR ANY PERFORMANCE UNDER THIS AGREEMENT, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY PROVIDED HEREIN. THERE SHALL BE NO REFUNDS. SEAUX SAVVY MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH REGARD TO ANY THIRD PARTY PRODUCTS, THIRD PARTY CONTENT OR ANY SOFTWARE, EQUIPMENT, OR HARDWARE OBTAINED FROM THIRD PARTIES.
Termination - Seaux Savvy reserves the right at any time to modify or discontinue, temporarily or permanently, services, projects (or any part thereof) with or without notice.
Confidentiality - The parties agree to hold each other’s Proprietary or Confidential Information in strict confidence. “Proprietary or Confidential Information” shall include, but is not limited to, written or oral contracts, trade secrets, know-how, business methods, business policies, memoranda, reports, records, computer retained information, notes, or financial information.
Force Majeure - Neither party will be liable for, or will be considered to be in breach of or default under this Agreement on account of, any delay or failure to perform as required by this Agreement as a result of any causes or conditions that are beyond such Party’s reasonable control and that such Party is unable to overcome through the exercise of commercially reasonable diligence. If any force majeure event occurs, the affected Party will give prompt written notice to the other Party and will use commercially reasonable efforts to minimize the impact of the event. By signing up for our services you acknowledge that you have read and understood this Agreement and agree to be bound by its terms and conditions.
PRINT MEDIA DESIGN Design costs paid to Seaux Savvy are paid in advance and non-refundable. If a printing error is determined to be our fault we will reprint at no additional cost to the client. We are not liable for damages incurred due to printing errors or problems from our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer. We provide the design files via email or online. Printing services are provided if requested by client and fees are remitted.